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Evolution of Management Thinking and Practice about People, Information, and IT

DONALD A. MARCHAND, WILLIAM J. KETTINGER, and JOHN D. ROLLINS

in Information Orientation: The Link to Business Performance

Published in print:
2002
Published Online:
January 2010
ISBN:
9780199252213
eISBN:
9780191714276
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199252213.003.0002
Subject:
Business and Management, Information Technology

This chapter examines the three broad schools of management thinking and practice that have, over the course of the last century, shaped the ways people, information, and IT are viewed by managers. ... More


The Complexity of Information and Assimilation: Knowledge and Ignorance

Dawn R. Gilpin and Priscilla J. Murphy

in Crisis Management in a Complex World

Published in print:
2008
Published Online:
September 2008
ISBN:
9780195328721
eISBN:
9780199869930
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195328721.003.0007
Subject:
Business and Management, Strategy

This chapter lays the foundations for a historical-contextual decision making that aims beyond tactics and information toward understanding and sensemaking. It does so by looking closely at ... More


The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions

Chun Wei Choo

Published in print:
2005
Published Online:
September 2007
ISBN:
9780195176780
eISBN:
9780199789634
Item type:
book
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195176780.001.0001
Subject:
Business and Management, Knowledge Management

The book links the broad areas of organizational behavior and information management. It looks at how organizations behave as information-seeking, information-creating, and information-using ... More


How Senior Managers Value Information Management Practices

DONALD A. MARCHAND, WILLIAM J. KETTINGER, and JOHN D. ROLLINS

in Information Orientation: The Link to Business Performance

Published in print:
2002
Published Online:
January 2010
ISBN:
9780199252213
eISBN:
9780191714276
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199252213.003.0004
Subject:
Business and Management, Information Technology

This chapter focuses on how well senior managers perceive their company in managing information to improve business performance. It discusses the underlying information practices associated with the ... More


Information Orientation: The Link to Business Performance

Donald A. Marchand, William J. Kettinger, and John D. Rollins

Published in print:
2002
Published Online:
January 2010
ISBN:
9780199252213
eISBN:
9780191714276
Item type:
book
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199252213.001.0001
Subject:
Business and Management, Information Technology

In today's fast-moving, e-commerce economy, information is power. For years, companies have been investing in IT, expecting to develop their ability to exploit the power of information and achieve ... More


Developing Information Orientation Maturity in Companies

DONALD A. MARCHAND, WILLIAM J. KETTINGER, and JOHN D. ROLLINS

in Information Orientation: The Link to Business Performance

Published in print:
2002
Published Online:
January 2010
ISBN:
9780199252213
eISBN:
9780191714276
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199252213.003.0008
Subject:
Business and Management, Information Technology

This chapter explores how companies become more mature in their information usage effectiveness. Based on the theoretical underpinnings of each information capability, and the cross-capability ... More


KNOWING AND LEARNING IN ORGANIZATIONS

Chun Wei Choo

in The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions

Published in print:
2005
Published Online:
September 2007
ISBN:
9780195176780
eISBN:
9780199789634
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195176780.003.0007
Subject:
Business and Management, Knowledge Management

The WHO Smallpox Eradication Program (1967-77) showed how cycles of sensemaking, knowledge creation, and decision making supported by a matrix of information management practices enabled the ... More


Introduction: Managing People, Information, and Technology to Improve Business Performance

DONALD A. MARCHAND, WILLIAM J. KETTINGER, and JOHN D. ROLLINS

in Information Orientation: The Link to Business Performance

Published in print:
2002
Published Online:
January 2010
ISBN:
9780199252213
eISBN:
9780191714276
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199252213.003.0001
Subject:
Business and Management, Information Technology

This chapter discusses the focus of this book, which is to examine how the interaction of people, information, and technology establishes an orientation towards the use of information within a ... More


The Case Studies

Robin Fincham, James Fleck, Rob Procter, Harry Scarbrough, Margaret Tierney, and Robin Williams

in Expertise and Innovation: Information Technology Strategies in the Financial Services Sector

Published in print:
1995
Published Online:
October 2011
ISBN:
9780198289043
eISBN:
9780191684678
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198289043.003.0003
Subject:
Business and Management, Information Technology, Knowledge Management

This chapter presents case studies on project management in the banking, insurance, and credit card sectors, focusing on four main types of projects: large-scale branch automation systems, ... More


Managing Knowledge

George S. Yip and Audrey J. M. Bink

in Managing Global Customers: An Integrated Approach

Published in print:
2007
Published Online:
October 2011
ISBN:
9780199229833
eISBN:
9780191696374
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199229833.003.0008
Subject:
Business and Management, Strategy, International Business

Knowledge provides a major competitive advantage. Keeping track of knowledge is particularly hard for global accounts, given the geographic nature of this beast. Having larger and more geographically ... More


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