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Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Anthony L. Hemmelgarn and Charles Glisson

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
book
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.001.0001
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This book explains how organizational culture and climate affect the quality and outcomes of human services and describes the Availability, Responsiveness, and Continuity (ARC) model of ... More


Understanding and Assessing Organizational Social Context (OSC)

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0003
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This chapter describes the OSC measurement system. The OSC measure assesses culture, climate, and worker attitudes as the key components of OSC. Including multiple dimensions of culture and climate, ... More


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