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Loss of Emotional Management

Sandra L. Bloom and Brian Farragher

in Destroying Sanctuary: The Crisis in Human Service Delivery Systems

Published in print:
2010
Published Online:
January 2011
ISBN:
9780195374803
eISBN:
9780199865420
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195374803.003.0007
Subject:
Social Work, Health and Mental Health

Emotions are contagious and under any conditions, human service delivery environments demand the highest levels of emotional labor from workers, who must contain the overwhelming and distressing ... More


Performance and Truthfulness

Matthew Gill

in Accountants' Truth: Knowledge and Ethics in the Financial World

Published in print:
2009
Published Online:
September 2009
ISBN:
9780199547142
eISBN:
9780191720017
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199547142.003.0002
Subject:
Business and Management, Corporate Governance and Accountability, Finance, Accounting, and Banking

Performance in accounting refers to both quality of work and quality of self-presentation. This chapter reveals how the distinction between these two meanings becomes blurred in professional life. It ... More


Intimate Interactions: Racework as Emotional Labor

Amy C. Steinbugler

in Beyond Loving: Intimate Racework in Lesbian, Gay, and Straight Interracial Relationships

Published in print:
2012
Published Online:
September 2012
ISBN:
9780199743551
eISBN:
9780199979370
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199743551.003.0004
Subject:
Sociology, Race and Ethnicity

This chapter turns the lens from public spaces to the inner workings of relationships in order to look more closely at how interracial partners interpret and negotiate racial difference in everyday ... More


♦ ♦ Pop Stars Who Can’t Act and the Limits of Celebrity “Flexibility”

Kay Dickinson

in Off Key: When Film and Music Won't Work Together

Published in print:
2008
Published Online:
March 2012
ISBN:
9780195326635
eISBN:
9780199851676
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195326635.003.0006
Subject:
Music, Popular

This chapter examines a particular type of film and music combination in which pop music stars appear in motion pictures. It suggests that these films exemplify film-music alliances that do not work. ... More


Gendering Occupations and Emotions in Law Firms

Jennifer L. Pierce

in Gender Trials: Emotional Lives in Contemporary Law Firms

Published in print:
1996
Published Online:
May 2012
ISBN:
9780520201071
eISBN:
9780520916401
Item type:
chapter
Publisher:
University of California Press
DOI:
10.1525/california/9780520201071.003.0001
Subject:
Anthropology, American and Canadian Cultural Anthropology

This introductory chapter explains the objective of this book, which is to investigate how sex segregation is maintained and reproduced through case studies of two law offices: a private law firm and ... More


On Alienated Emotions 1

Talbot Brewer

in Morality and the Emotions

Published in print:
2011
Published Online:
January 2012
ISBN:
9780199577507
eISBN:
9780191731235
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199577507.003.0014
Subject:
Philosophy, Moral Philosophy, Philosophy of Mind

Emotions provide crucial raw material for the lifelong task of working up one’s inchoate evaluative sensibility into a mature, discerning, and self-consciously affirmed evaluative outlook upon the ... More


The Caring Self: The Work Experiences of Home Care Aides

Clare L. Stacey

Published in print:
2011
Published Online:
August 2016
ISBN:
9780801449857
eISBN:
9780801463310
Item type:
book
Publisher:
Cornell University Press
DOI:
10.7591/cornell/9780801449857.001.0001
Subject:
Sociology, Occupations, Professions, and Work

According to the Bureau of Labor Statistics, there were approximately 1.7 million home health aides and personal and home care aides in the United States as of 2008. These home care aides are rapidly ... More


Gendering Consent and Resistance in Paralegal Work

Jennifer L. Pierce

in Gender Trials: Emotional Lives in Contemporary Law Firms

Published in print:
1996
Published Online:
May 2012
ISBN:
9780520201071
eISBN:
9780520916401
Item type:
chapter
Publisher:
University of California Press
DOI:
10.1525/california/9780520201071.003.0006
Subject:
Anthropology, American and Canadian Cultural Anthropology

This chapter examines how gender influences the positioning of paralegals, as workers treated in certain ways by their employers are subject to particular expectations with regard to the emotional ... More


Doing the Dirty Work: The Physical and Emotional Labor of Home Care

Clare L. Stacey

in The Caring Self: The Work Experiences of Home Care Aides

Published in print:
2011
Published Online:
August 2016
ISBN:
9780801449857
eISBN:
9780801463310
Item type:
chapter
Publisher:
Cornell University Press
DOI:
10.7591/cornell/9780801449857.003.0003
Subject:
Sociology, Occupations, Professions, and Work

This chapter describes in ethnographic detail the nature and intensity (both physical and emotional) of direct care of the elderly and disabled, exploring the constraints facing aides who provide ... More


Rambo Litigators: Emotional Labor in a Male Dominated Job

Jennifer L. Pierce

in Gender Trials: Emotional Lives in Contemporary Law Firms

Published in print:
1996
Published Online:
May 2012
ISBN:
9780520201071
eISBN:
9780520916401
Item type:
chapter
Publisher:
University of California Press
DOI:
10.1525/california/9780520201071.003.0003
Subject:
Anthropology, American and Canadian Cultural Anthropology

This chapter examines the emotional dimension of legal work in a particular specialty of law, litigation. It discusses the predominant norms and expectations of gender-appropriate emotional labor for ... More


Mothering Paralegals: Emotional Labor in a Feminized Occupation

Jennifer L. Pierce

in Gender Trials: Emotional Lives in Contemporary Law Firms

Published in print:
1996
Published Online:
May 2012
ISBN:
9780520201071
eISBN:
9780520916401
Item type:
chapter
Publisher:
University of California Press
DOI:
10.1525/california/9780520201071.003.0004
Subject:
Anthropology, American and Canadian Cultural Anthropology

This chapter explores the gendered norms of emotional labor in a feminized occupation, paralegal work. It explains that paralegal work is feminized not simply because women do it, but because taking ... More


Emotional Strategies: The Collective Reconstruction and Display of Oppositional Emotions in the Movement against Child Sexual Abuse

Nancy Whittier

in Passionate Politics: Emotions and Social Movements

Published in print:
2001
Published Online:
February 2013
ISBN:
9780226303987
eISBN:
9780226304007
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226304007.003.0014
Subject:
Sociology, Politics, Social Movements and Social Change

This chapter draws on the case of the movement against child sexual abuse to examine how the reconstruction and expression of oppositional emotions play out in various contexts. Internal movement ... More


Commitment to Emotional Intelligence

Sandra L. Bloom and Brian Farragher

in Restoring Sanctuary: A New Operating System for Trauma-Informed Systems of Care

Published in print:
2013
Published Online:
May 2013
ISBN:
9780199796366
eISBN:
9780199332632
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199796366.003.0006
Subject:
Social Work, Health and Mental Health

This chapter first offers a vision of what emotionally intelligent organizations look like, and then uses Sanctuary in the Kitchen to show that improving emotional intelligence is not just an ... More


‘Better Than Your Mother’: The Luxury Product

Rachel Sherman

in Class Acts: Service and Inequality in Luxury Hotels

Published in print:
2007
Published Online:
March 2012
ISBN:
9780520247819
eISBN:
9780520939608
Item type:
chapter
Publisher:
University of California Press
DOI:
10.1525/california/9780520247819.003.0002
Subject:
Sociology, Social Stratification, Inequality, and Mobility

This chapter explores the defining elements of luxury service as they emerged implicitly and explicitly in interviews with guests and managers, in industry literature, and in ethnographic ... More


“Like a Family, But Not Quite”: Emotional Labor and Cinematic Politics of Intimacy

Tsung-yi Michelle Huang and Chi-she Li

in The Global and the Intimate: Feminism in Our Time

Published in print:
2012
Published Online:
November 2015
ISBN:
9780231154499
eISBN:
9780231520843
Item type:
chapter
Publisher:
Columbia University Press
DOI:
10.7312/columbia/9780231154499.003.0010
Subject:
Sociology, Gender and Sexuality

This chapter explores the production and possibilities of intimacy in the context of global labor migration. More specifically, it looks at tensions between a congenial affirmation of migrant workers ... More


Understanding emotions as effective practice in English probation: the performance of emotional labour in building relationships

Andrew Fowler, Jake Phillips, and Chalen Westaby

in Evidence-Based Skills in Criminal Justice: International Research on Supporting Rehabilitation and Desistance

Published in print:
2017
Published Online:
September 2018
ISBN:
9781447332961
eISBN:
9781447333005
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781447332961.003.0012
Subject:
Sociology, Law, Crime and Deviance

In this chapter we study the performance of emotional labour by probation practitioners to reveal the complex emotion management undertaken to develop the officer-offender relationship. We begin by ... More


Passionate practice

Tania De St Croix

in Grassroots Youth Work: Policy, Passion and Resistance in Practice

Published in print:
2016
Published Online:
January 2017
ISBN:
9781447328599
eISBN:
9781447328612
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781447328599.003.0003
Subject:
Social Work, Children and Families

This chapter focuses on passion and love in youth work, as expressed by youth workers who took part in the qualitative study underpinning this book. Emotional engagement might be seen as intrinsic to ... More


What do fundraisers do?

Beth Breeze

in The New Fundraisers: Who Organises Charitable Giving in Contemporary Society?

Published in print:
2017
Published Online:
May 2018
ISBN:
9781447325000
eISBN:
9781447325314
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781447325000.003.0006
Subject:
Economics and Finance, Behavioural Economics

Despite the apparently self-explanatory job title, most fundraisers do not see ‘raising funds’ as their central task. This fifth chapter highlights the diversity and complexity of their work and ... More


Conclusion: Job-Search Games and Unemployment Experiences

Ofer Sharone

in Flawed System/Flawed Self: Job Searching and Unemployment Experiences

Published in print:
2013
Published Online:
May 2014
ISBN:
9780226073361
eISBN:
9780226073675
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226073675.003.0007
Subject:
Sociology, Occupations, Professions, and Work

Unemployment experiences are neither universal nor simple reflections of particular cultural or economic conditions. This book’s cross-national and cross-class comparisons reveal how different ... More


The Chemistry Game Experience and Self-Blame

Ofer Sharone

in Flawed System/Flawed Self: Job Searching and Unemployment Experiences

Published in print:
2013
Published Online:
May 2014
ISBN:
9780226073361
eISBN:
9780226073675
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226073675.003.0003
Subject:
Sociology, Occupations, Professions, and Work

After several months of unsuccessful job searching most American white-collar job seekers come to feel that there is something wrong with them. This chapter links this self-blame to the structure of ... More


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