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The Art of the Apology: The Structure and Effectiveness of Apologies in Trust Repair

Roy J. Lewicki and Beth Polin

in Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers

Published in print:
2012
Published Online:
May 2012
ISBN:
9780199756087
eISBN:
9780199949571
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199756087.003.0006
Subject:
Business and Management, Organization Studies, Corporate Governance and Accountability

Apologies are a common method for restoring broken trust. Yet research and practice has been both conflicted and inconclusive as to the critical elements of an effective apology. The authors review ... More


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