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Feeling Like Family: Paternalism, Loyalty, and Work Culture

Karla A. Erickson

in The Hungry Cowboy: Service and Community in a Neighborhood Restaurant

Published in print:
2009
Published Online:
March 2014
ISBN:
9781604732061
eISBN:
9781604733464
Item type:
chapter
Publisher:
University Press of Mississippi
DOI:
10.14325/mississippi/9781604732061.003.0005
Subject:
Sociology, Occupations, Professions, and Work

This chapter brings together the experiences and perspectives of three groups of actors—servers, managers, and customers—to explore how a work culture of emotional investment combined with a “homey” ... More


Spaces in the Marketplace: Working, Dining, and Belonging at the HC

Karla A. Erickson

in The Hungry Cowboy: Service and Community in a Neighborhood Restaurant

Published in print:
2009
Published Online:
March 2014
ISBN:
9781604732061
eISBN:
9781604733464
Item type:
chapter
Publisher:
University Press of Mississippi
DOI:
10.14325/mississippi/9781604732061.003.0001
Subject:
Sociology, Occupations, Professions, and Work

This chapter first sets out the book’s purpose, which is to explore the components, the “building blocks of sociability,” that make up the Hungry Cowboy atmosphere. Sociability describes a place or ... More


Managing Service: Training and the Production of Ambience

Karla A. Erickson

in The Hungry Cowboy: Service and Community in a Neighborhood Restaurant

Published in print:
2009
Published Online:
March 2014
ISBN:
9781604732061
eISBN:
9781604733464
Item type:
chapter
Publisher:
University Press of Mississippi
DOI:
10.14325/mississippi/9781604732061.003.0004
Subject:
Sociology, Occupations, Professions, and Work

This chapter addresses the question of how the social interactions necessary to food service in restaurants can be trained and managed. Interviews were conducted with managers from eight restaurants ... More


The Hungry Cowboy: Service and Community in a Neighborhood Restaurant

Karla A. Erickson

Published in print:
2009
Published Online:
March 2014
ISBN:
9781604732061
eISBN:
9781604733464
Item type:
book
Publisher:
University Press of Mississippi
DOI:
10.14325/mississippi/9781604732061.001.0001
Subject:
Sociology, Occupations, Professions, and Work

At a Tex-Mex restaurant in a Minneapolis suburb, customers send Christmas and Hanukkah cards to the restaurant, bring in home-baked treats for the staff, and attend the annual employee party. One ... More


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