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Improving Organizational Social Contexts for Effective Human Services

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0001
Subject:
Social Work, Health and Mental Health, Research and Evaluation

Emphasizing five basic points, this chapter summarizes what the authors have learned in their development of evidence-based organizational strategies. First, human service organizations vary in their ... More


Introducing the ARC Organizational Strategies

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0004
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This chapter describes the ARC model of three core strategies for developing effective human service organizations. These include (1) embedding guiding organizational principles, (2) providing ... More


Improvement-directed versus Status Quo-directed Human Service Organizations

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0011
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This chapter explains that members of improvement-directed organizations are never satisfied with the status quo and never stop looking for more effective ways to serve their clients. The principle ... More


Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Anthony L. Hemmelgarn and Charles Glisson

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
book
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.001.0001
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This book explains how organizational culture and climate affect the quality and outcomes of human services and describes the Availability, Responsiveness, and Continuity (ARC) model of ... More


Mission-driven versus Rule-driven Human Service Organizations

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0009
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This chapter explains how mission-driven organizations require that all administrative, managerial, and service provider behavior and decisions contribute to improving the well-being of clients. This ... More


Conclusion and Future Challenges for Improving Human Service Organizations

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0014
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This concluding chapter suggests that future research and development efforts focus on four interrelated areas. These four areas, together, describe how more specific information about the ARC ... More


Results-oriented versus Process-oriented Human Service Organizations

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0010
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This chapter explains the ARC principle of being results oriented versus process oriented. The results-oriented principle requires that human service organizations evaluate performance based on how ... More


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