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Employment in Service and the Service Sector

Irena Grugulis

in Managing Services: Challenges and Innovation

Published in print:
2013
Published Online:
January 2014
ISBN:
9780199696086
eISBN:
9780191767869
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199696086.003.0004
Subject:
Business and Management, Organization Studies

This chapter considers the wide range of occupations in the service sector. It draws on the literature of customer-facing work and argues that this is one form of service sector work but that others ... More


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