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Changing local governance, changing citizens: introduction

Catherine Durose, Stephen Greasley, and Liz Richardson

in Changing local governance, changing citizens

Published in print:
2009
Published Online:
March 2012
ISBN:
9781847422170
eISBN:
9781447301677
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781847422170.003.0001
Subject:
Sociology, Politics, Social Movements and Social Change

This book brings together recent empirical analyses of renegotiating the roles of citizens and their relationships to public governance in different contexts. It looks at the different ways in which ... More


The power of bureaucracy, market and psychology in citizen–staff encounters

Nanna Mik-Meyer

in The Power of Citizens and Professionals in Welfare Encounters: The Influence of Bureaucracy, Market and Psychology

Published in print:
2017
Published Online:
January 2018
ISBN:
9781526110282
eISBN:
9781526128638
Item type:
chapter
Publisher:
Manchester University Press
DOI:
10.7228/manchester/9781526110282.003.0008
Subject:
Sociology, Politics, Social Movements and Social Change

This chapter presents excerpts from two of the author’s previous empirical studies on welfare encounters. The aim of presenting these empirical analyses is to illustrate how to study the power of ... More


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