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The power of bureaucracy, market and psychology in citizen–staff encounters

Nanna Mik-Meyer

in The Power of Citizens and Professionals in Welfare Encounters: The Influence of Bureaucracy, Market and Psychology

Published in print:
2017
Published Online:
January 2018
ISBN:
9781526110282
eISBN:
9781526128638
Item type:
chapter
Publisher:
Manchester University Press
DOI:
10.7228/manchester/9781526110282.003.0008
Subject:
Sociology, Politics, Social Movements and Social Change

This chapter presents excerpts from two of the author’s previous empirical studies on welfare encounters. The aim of presenting these empirical analyses is to illustrate how to study the power of ... More


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