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Language Training: The Making of the Deficient Worker

Kiran Mirchandani

in Phone Clones: Authenticity Work in the Transnational Service Economy

Published in print:
2012
Published Online:
August 2016
ISBN:
9780801450648
eISBN:
9780801464140
Item type:
chapter
Publisher:
Cornell University Press
DOI:
10.7591/cornell/9780801450648.003.0003
Subject:
Sociology, Occupations, Professions, and Work

This chapter examines the language training undertaken by prospective customer service agents in India before they are allowed to interact with Western customers. Language training is justified in ... More


The Science and the Art

Richard E. Ocejo

in Masters of Craft: Old Jobs in the New Urban Economy

Published in print:
2017
Published Online:
May 2018
ISBN:
9780691165493
eISBN:
9781400884865
Item type:
chapter
Publisher:
Princeton University Press
DOI:
10.23943/princeton/9780691165493.003.0007
Subject:
Sociology, Occupations, Professions, and Work

This chapter analyzes how workers in all kinds of occupations have an “occupational aesthetic,” or an idea of right and wrong in how their job should be done, what the products and services should ... More


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