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Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Frequently asked questions about how to use University Press Scholarship Online (UPSO) – if you have a question that is not on this list, please contact us at library.marketing@oup.com.

Finding information within UPSO – searching, linking, browsing

1. One of the cross-reference links in the text doesn't work

2. I am having problems with searching

3. Where are the footnotes and endnotes?

4. Can I follow links from University Press Scholarship Online to other online resources?

5. How long does it take for the DOIs for titles from the latest content update to become available?

Working with the content – printing, saving, downloading

6. Can I print text from University Press Scholarship Online?

7. Can I save chapters to PDF from University Press Scholarship Online?

8. How much material can I legally print/save to PDF from University Press Scholarship Online?

Which books are within UPSO? Existing content, new content, missing content

9. How often is UPSO updated? Are there plans to make it more frequent?

10. How soon after a title is published in print will it appear online?

11. How can I find out which new titles are being added to University Press Scholarship Online?

12. There is a book from a participating press which I would like to see available on University Press Scholarship Online

Problems with the content – textual errors, display issues

13. I've spotted an error in the text

14. Why are the Greek characters in this text not displaying correctly?

Technical aspects of the content – OpenURL, DOIs, MARC Records, Usage statistics

15. Is University Press Scholarship Online OpenURL-compliant?

16. Does University Press Scholarship Online make use of digital object identifiers (DOIs)?

17. Does University Press Scholarship Online provide MARC records for subscribing institutions?

18. How are the University Press Scholarship Online user statistics reports defined?

19. Can I see usage statistics for my library/institution?

20. Why are Chicago Scholarship Online DOIs different to other UPSO partner presses?

Access issues - logging in, not seeing the correct content

21. I am a subscriber and I can't access University Press Scholarship Online

22. I purchased all the regular updates for 2009/10 but don’t have access to a monograph that has an upload date of Jan-2010. Why is this?

23. I don’t have access to a book from the additional content enhancement; how do I get access?

24. We subscribe to a subject area but I can see that there are titles published online in September 2011 that I don’t have access to in this area – why is this?

25. After I enter my user name/password and click on "log in" and then try to search or use the indexes, I'm being bounced back to a blank log-in screen

26. Do you offer library card access to University Press Scholarship Online?

27. Our institution connects to the internet using NAT; can we access University Press Scholarship Online?

28. Users with off-site access to University Press Scholarship Online

29. What is your policy on cookies?

30. Questions about proxy servers

31. Questions relating to IP addresses

32. Questions about passwords

Subscriber services – account information, browser compatibility, accessibility

33. How do I update my institution's subscription record?

34. Which browsers will University Press Scholarship Online display on correctly?

35. How accessible is University Press Scholarship Online and will my screen reader software work with it?

36. Is UPSO content archived in PORTICO?

Discoverability

37. Does University Press Scholarship Online support meta search software?

38. What content can Google crawl from UPSO?

The answers…

Finding information within UPSO – searching, linking, browsing

1) One of the cross-reference links in the text doesn't work

If a cross-reference link in the text isn't working, please contact us. We cannot correct faulty cross-reference links immediately. However, we will load the corrected data the next time we publish an update to the University Press Scholarship Online website.

2) I am having problems with searching

Try looking at our online Help file which gives you lots of information about searching as well as tips on how to avoid common problems. It might be that you need to use a different type of search, or perhaps alter your search term to either cast your net more widely if you have too few results, or narrow your search if you've got more results than you can deal with.

3) Where are the footnotes and endnotes?

The footnote and endnote numbers are live links in the full-text. Navigate to a chapter to find the full text.

4) Can I follow links from University Press Scholarship Online to other online resources?

Links are available from University Press Scholarship Online bibliographies and references to other online resources. Clicking on the link will take you to a page describing the external resource that University Press Scholarship Online has identified. If you or your institution has full text online access to this resource you will be able to view the resource.

Please note that this system does not appear if your institution uses an OpenURL resolver such as SFX or LinkFinder Plus. In such cases you will see your institution's preferred links on bibliographic pages.

5) How long does it take for the DOIs for titles from the latest content update to become available?

Following a content update to OSO/UPSO, there may be a short delay between the new content going live on the site, and the availability of the DOIs for those particular titles, as the DOIs cannot be registered before the content is live. CrossRef requires that a response page is in place before DOIs are registered. On UPSO, this happens when the content is made live.

Working with the content – printing, saving, downloading

6) Can I print text from University Press Scholarship Online?

Yes. You can print content from University Press Scholarship Online by XML page unit – each is the equivalent of one chapter. To print any page from the University Press Scholarship Online site, simply use the Printer icon in the toolbar at the top of the chapter. A preview window will appear with the correctly formatted pages, minus the site navigation components. Please note that printing restrictions apply – see below for guidelines on legal printing and copyright.

7) Can I save chapters to PDF from University Press Scholarship Online?

Yes. You can print or save individual chapters to PDF from University Press Scholarship Online. To generate a PDF of an individual chapter, simply click on the Download Chapter (PDF) option at the top of the full text chapter page. You can then save or print the PDF as required. Please note that Copyright restrictions apply – please see below for guidelines.

8) How much material can I legally print/save to PDF from University Press Scholarship Online?

You are restricted by Copyright to the amount of information that you can print or download. It is very important that you read the Legal Notice, which includes information on printing and downloading to PDF, before printing or downloading anything from University Press Scholarship Online.

Which books are within UPSO? Existing content, new content, missing content

9) How often is UPSO updated? Are there plans to make it more frequent?

UPSO has scheduled content updates three times a year – in January, May and September.

The OSO Archive and an additional content enhancement were added in addition to the scheduled updates in 2011 and 2010 respectively. There will be additional OSO Archive content for Science, Medical, Law, Classics and Linguistics titles coming in 2012.

We are working to make the updates more frequent and will let you know as soon as this is implemented in OSO.

10) How soon after a title is published in print will it appear online?

Provided that the book has the appropriate permissions for inclusion online, it will go into the next scheduled update.

11) How can I find out which new titles are being added to University Press Scholarship Online?

Recently-added titles within each subject area are displayed in a carousel on when you browse by subject, you can also filter by “Recently Published” titles in the search and browse results pages to view the latest content.

New updates are detailed on our What's New page and you can also sign up for a regular, e-mail alert containing new titles and other site news, or subscribe to an RSS feed from the Home Page, which delivers new information straight to your desktop.

12) There is a book from a participating press which I would like to see available on University Press Scholarship Online

Please contact us with your suggestion. We will be uploading new titles to the site every three months. Please bear in mind that UPSO only includes academic monograph titles, and not textbooks or reference titles.

Problems with the content – textual errors, display issues,

13) I've spotted an error in the text

If you notice an error in the text, please contact us and we will endeavour to load the corrected text as soon as possible.

14) Why are the Greek characters in this text not displaying correctly?

This is part of a wider display issue on UPSO, whereby the font Georgia doesn’t support an extended range of Greek characters. Different browsers interpret and render this information differently, and so we would recommend that you upgrade to the latest version of the browser you are using, or switch to Chrome 17, to improve your browsing experience.
 

Technical aspects of the content – OpenURL, DOIs, MARC Records, Usage statistics

15) Is University Press Scholarship Online OpenURL-compliant?

Yes, University Press Scholarship Online is compliant with version 0.1 of the OpenURL specification. To enable this feature in your institution, please access your account information in Subscriber Services. University Press Scholarship Online also supports the selection of custom OpenURL resolver icons.

Also note that University Press Scholarship Online is integrated with Ex Libris' SFX Knowledge Base ensuring that the site operates as both a source and target for OpenURL.

16) Does University Press Scholarship Online make use of digital object identifiers (DOIs)?

Yes, University Press Scholarship Online uses digital object identifiers (DOIs) extensively throughout the database. You'll see them on a table of contents page as well as at the foot of every chapter page - for example: doi: 10.1093/0198296983.001.0001. The DOI is the best way of citing and linking to electronic documents. The DOI consists of a unique alpha-numeric character string which is assigned to a document by the publisher upon initial electronic publication. The DOI will never change. Therefore, it is an ideal medium for citing a document.

The correct format for citing a DOI is as follows:

doi:10.1093/0198296983.001.0001

When adding links to reading lists, first locate the DOI from the foot of the Table of Contents or chapter page of a book. The International DOI Foundation provides a service at http://dx.doi.org enabling users to create a URL from a DOI simply by adding this site address and the DOI together, as with this example:

http://dx.doi.org/10.1093/0198296983.001.0001

For more information on these features please contact Customer Services through Subscriber Services. The DOI scheme is administered by the International DOI Foundation. Many of the world's leading learned publishers have come together to build a DOI-based linking scheme known as CrossRef.

17) Does University Press Scholarship Online provide MARC records for subscribing institutions?

Machine Readable Cataloguing records (MARC21 records) are available for library professionals to download. Although MARC21-compliant, these records are not NCA level and are not recommended as a replacement for your existing print record. However, the records do provide additional electronic resource information for the titles in University Press Scholarship Online and can be used to supplement existing print records. Where no print record exists these records will require editing to bring them up to full cataloguing standards.

Click on the appropriate link on our MARC records download page to download a MARC21 format file (.mrc) containing records of books published in the latest content update, or of all the books currently published in University Press Scholarship Online. Please note that you will require MARC record reader software to load these files to your library system.

18) How are the University Press Scholarship Online user statistics reports defined?

University Press Scholarship Online has full ICOLC-compliant statistics available via Subscriber Services. Statistics are displayed under the following headings:

Number of Sessions: The total number of unique sessions. Where users have cookies enabled, a session is an uninterrupted period of use of a site; it does not equal the number of unique users since a given person can have multiple sessions. A user-session will be terminated if there is more than fifteen minutes of inactivity

Total Session Time (hh:mm): The total time of all sessions added together

Average Session Time (hh:mm): The total session time divided by the number of sessions

Average Pages per Session: The number of web pages requested divided by the number of sessions

Full Content Units Requested: the number of full text pages viewed. NOTE: for University Press Scholarship Online, a chapter viewed online counts as one 'Full Content Unit'. A single HTML page contains a full chapter’s worth of text.

Please note: Previously in OSO this was only five pages, and so you may find discrepancies in your usage statistics before and after September 2011

Web Pages Requested: The number of HTML pages accessed

Hits: The number of files served, i.e. counts all the images and other files on a page, plus all html pages

Queries (Searches): The number of times a search request is submitted to the server. Any subsequent activity to review or browse among the records retrieved, or to view an entry from the list, is not recorded as an additional search

Full-Content Units Reached from Browse: The number of entries reached from the browse menu. Please note, this is not relevant to all products

Turnaways: If a subscription is limited by concurrency, the number of turnaways will indicate how often the concurrency limit has been exceeded and users barred from the product

19) Can I see usage statistics for my library/institution?

Yes, usage statistics are available to account administrators, who will have an Administrator's user name and password in order to access these pages. To see your institution's usage statistics, please log in to the University Press Scholarship Online site, then select Subscriber Services from the blue toolbar, and log in to our Subscriber Services area using your administrator user name and password.

20) Why are Chicago Scholarship Online DOIs different to other UPSO partner presses?

The URL field in their MARC record contains the UPSO URL (http://chicago.university.../) whereas OSO and the other partner press sites contain the DOI URL (http://dx.doi.org/...) in that field, though the MARC records are still compliant with library catalogues. Furthermore, Chicago Scholarship Online MARC records will not be available immediately as part of the “MARC records tailored to your institution's collection” download on the subscriber services page.
 

Access issues - logging in, not seeing the correct content

21) I am a subscriber and I can't access University Press Scholarship Online

First of all, please check that you have sent us your licence agreement. Unless you are in a free trial period, we cannot give you access to University Press Scholarship Online until we have received and checked your signed license agreement. Please see the following FAQs for other connection issues.

a) It is possible that some of your registration details are incorrect on our database?

If the IP address/es for your institution or the user name and password which you use to access University Press Scholarship Online are incorrect in our subscriber database you will not be able to access the site. Check with your librarian or account administrator, and ask them to follow the instructions below.

First of all, you need to log in to the University Press Scholarship Online site, then select Subscriber Services from the top toolbar on any page, and then go to 'Subscriber Services Log in for existing subscribers' to enter the Subscriber Services page for your territory. From there you can check that you are using the correct user name and password or that the correct IP addresses have been entered for your institution.

Once you have checked whether your IP address details are correct, please use the contact us section in Subscriber Services to tell us whether:

- your IP address/es need to be corrected (if so, please supply the correct address/es)

- your IP address/es are correct, but you still can't get access to University Press Scholarship Online.

b) Are you seeing any error messages when you try to log in to University Press Scholarship Online?

Error messages appear beneath above the login box on the Log in screen. These give some suggestions about why you may not be able to access the site. They may direct you to either your network administrator or to the contact us page.

c) Could your account be on hold?

Occasionally an account is put on hold if we have not received your subscription payment, or if your subscription or free trial has expired. In both of these cases we would usually have been in touch with you about this. Do contact us for more information about this.

d) If your institution holds a concurrent user licence, it may be that your browser is not configured to accept cookies

Cookies are required for subscribers to University Press Scholarship Online in order to control access to the service. If you see a cookie-related error message when you try to log in to the University Press Scholarship Online site, then you need to enable cookies and try again.

For more information, please contact us.

22) I purchased all the regular updates for 2009/10 but don’t have access to a monograph that has an upload date of Jan-2010. Why is this?

This title was part of an enhancement upload and not part of the regular January content update (which this year was loaded in February 2010). If you want access to this content, you will either need to purchase the enhancement upload, or subscribe. You will have access to anything with an upload date of February 2010, as this is when the regular content update happened.

23) We subscribe to a subject area but I can see that there are titles published online in September 2011 that I don’t have access to in this area – why is this?

A new content option, the OSO Archive is available which provides access to seminal works and prize winning content, not previously available online, carefully selected for their continued relevance in evolution of scholarship within 8 key disciplines:

Business & Management, Economics & Finance, History, Literature, Music, Philosophy, Political Science and Religion.

This content is available to purchase and won’t be accessed via subscription or as part of the scheduled September update for 2011, so users may see titles that were published online in September 2011 that they don’t have full-text access to. For more information on how your institution can purchase this content, please contact your local sales representative.

24) I don’t have access to a book from the additional content enhancement; how do I get access?

Please ask your librarian to contact their local sales representative.  

25) After I enter my user name/password and click on "log in" and then try to search or use the indexes, I'm being bounced back to a blank log-in screen

It is possible that you are seeing an old page and need to alter your cache settings.

To find out how to refresh your cache settings, please refer to the online help in your Browser.

26) Do you offer library card access to University Press Scholarship Online?

Yes, to access using your library card, use the login on the Home Page.

27) Our institution connects to the internet using NAT; can we access University Press Scholarship Online?

Our access control software will work fine with sites firewalled using NAT. In order to give you access, we just need to know which IP address ranges that the NAT software is masquerading as. Please contact us if you would like to do this.

28) Users with off-site access to University Press Scholarship Online

We do not allow remote access unless it is by a secure route e.g. referred URL access from an accessed-controlled page on the subscriber's website or access via a VPN (Virtual Private Network). Please contact us for more information.

29) What is your policy on cookies?

Cookies are required for subscribers to University Press Scholarship Online in order to control access to the service. The default policy will be to use cookies for authentication. However, subscribers who have unlimited access licences for University Press Scholarship Online may choose to disable cookies and will still be able to use the service, but note that usage statistics related to user sessions will not be available.

30) Questions about proxy servers

a) Will our proxy server IP address(es) be enough to allow access to University Press Scholarship Online?

Yes. However, if you are accessing University Press Scholarship Online through a proxy server then you need to give us the IP address of the proxy server in order for you to access the University Press Scholarship Online site.

b) I've registered my proxy server IP address(es), but I can't access University Press Scholarship Online.

If you are shown as not logged in when you access http://www.oxfordscholarship.com/ and have no access to full-text content then the IP address of your proxy server is not being recognised by the University Press Scholarship Online site. If this is the case, please contact us, giving us details of the problem.

c) After previously successful IP-authenticated access via a proxy server, why am I now being requested to sign in with a user name and password?

If there is no obvious technical solution to the problem, please contact your Internet service provider (ISP) to check whether they have changed their configuration in a way that might hinder your IP-authenticated access to the University Press Scholarship Online site.

d) I wish to enable off-campus access via a proxy server

Off-campus access is typically provided via a Remote Access Server (RAS). Ask your librarian or administrator whether there is a proxy server available for this purpose. If there is, enter its IP address into the Proxies section of your browser's preferences, generally located in the Proxy or Connection menu tabs. (In Internet Explorer, this is located in the Tools / Internet Options/ Connections Tab / LAN settings, the second section of which deals with proxies. In Netscape, it is located under Edit / Preferences / Advanced).

You will need a server at your end that is specific to one of the IP addresses you supplied to University Press Scholarship Online. The degree to which the security of the server is configured is at the discretion of your institution - it just needs to be able to authenticate the end user for access to University Press Scholarship Online.

31) Questions relating to IP addresses

a) I've tried to set up IP-authenticated access to University Press Scholarship Online without success

If, for some reason, you are unable to access University Press Scholarship Online by IP address authentication, referring URL access may be possible. Please contact us to enquire about further possibilities for your institution.

b) How do I register a large number of IP addresses?

Contact the office appropriate to your region with the list of IP addresses.

North and South America: oxfordonline@oup.com

Rest of the world: onlinesubscriptions@oup.com

Tip: remember to use the asterisk (*) wildcard character if you are registering an entire class of IP address, and condense IP ranges in the following way, e.g. nnn.nnn.1-30.*

c) How do I change my institution's IP addresses?

Contact the office appropriate to your region with the list of IP addresses.

North and South America: oxfordonline@oup.com

Rest of the world: onlinesubscriptions@oup.com

Tip: remember to use the asterisk (*) wildcard character if you are registering an entire class of IP address, and condense IP ranges in the following way, e.g. nnn.nnn.1-30.*

32) Questions about passwords

a) I've forgotten my site administrator password

Please contact us and specify whether you would like to be reminded of your password, or whether you would like to change it (along with details of what you'd like to change it to) and we will send you the details as soon as possible.

b) Can I distribute my site administrator user name and password to allow access for colleagues?

No, this is a restricted ID which should be kept in a safe place for use only by the librarian or site administrator. As access to University Press Scholarship Online for institutions is IP authenticated, your colleagues will be able to access service without a user name and password. If any of your colleagues requires a user name and password for off-site access to University Press Scholarship Online, please contact us.

c) I have forgotten my user name and password to access University Press Scholarship Online

Only account administrators can reset passwords. Please see your librarian or administrator for help.

Subscriber services – account information, browser compatibility, accessibility

33) How do I update my institution's subscription record?

To view your subscription details log in to the Subscriber Services site appropriate to your region.

Alternatively you can just e-mail the office appropriate to your region giving details of what you would like us to change and we will contact you as soon as we have implemented the changes:

North and South America: oxfordonline@oup.com

Rest of the world: onlinesubscriptions@oup.com

34) Which browsers will University Press Scholarship Online display on correctly?

University Press Scholarship Online is designed to display and function correctly on the following browsers or later:

  • Firefox 8 and 9
  • Safari 5
  • Google Chrome 17 and 18
  • IE8 and IE9

We recommend that you set your screen resolution to 1024x768 pixels for the optimum display and use of University Press Scholarship Online. However, 800x600 pixel resolution should be acceptable for most pages (with occasional horizontal scrolling).

35) How accessible is University Press Scholarship Online and will my screen reader software work with it?

University Press Scholarship Online has full W3C Priority 1 and 2 compliance, as well as most applicable Priority 3 items.

It is one of the most accessible sites of its kind and should work with most popular screen-reading software. We have worked hard to ensure that all users have an equal level of access to the scholarly content in University Press Scholarship Online and are happy to answer any questions on this subject as well as receive comments on areas that could be improved.

36) Is UPSO content archived in PORTICO?

All OSO content is archived in Portico.  All UPSO Partner Press content through the January 2012 update has been supplied to Portico and will be archived there.  New March Partner Press content and May update content will be delivered to Portico over the summer.  A system is in place to keep all UPSO content supplied to Portico on a regular and ongoing basis.

Discoverability

37) Does University Press Scholarship Online support meta search software?

Yes; the site can currently be accessed by meta search software via HTTP request and supports the method="get" using a base URL of:

http://www.oxfordscholarship.com/search/query?quickSearchText

Followed directly by =x where x is your search term. Separate search terms should separated with the + sign. For example, searching for collisions and culture would be added to the base URL as: =collisions+culture

38) What content can Google crawl from UPSO?

Google can crawl all the “public” pages in UPSO, so the What’s New, About and Legal Information. It can also crawl the free book and chapter level abstracts and keywords on the site. This means that all titles within UPSO will appear within Google search results (and other search engines).

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